Service & Parts

Standard products can be bought via our webshop. For advice about our more sophisticated range of packaging machine we ask you to contact on of our sales representative.

1. Fast – our quick check-out will get you fastest on your way
2. Accurate Shipping Charges– shipping charges are added before checkout so total amount due is clear before completing your order
3. 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with all updates regarding the status of your order
4. Easy re-ordering – you can save your details for faster future purchases

In the following overview we proudly introduce our team. Kindly select the correct person and we will contact you shortly.

We strive to maintain sufficient stock to meet your needs. In the rare case that a product is out of stock, you will be notified at the time of your order. We will then do our utmost to ensure that your order is fulfilled as soon as possible.

In our webshop pre-payment is required.

If you have submitted an online order, you will receive an email confirmation within a few minutes after placing your order. Please also check your spam box. 

Most of our spareparts can be bought via our webshop. For advice and  more extraordinarily parts we ask you to contact one of our customer service representatives.

Please contact our customerservice deparment. We are more than happy to assist you with your request. Please keep the order confirmation number present. 

We will send the ordered products as soon as possible to you. When the prodcuts are shipped you will get a notification by email. 

Orders placed within the Netherlands are shipped priority and will arrive the next day. Check the status of your shipment using your email address and order number on the webpage of our shipping partners to track your shipment.  

We ship directly to customers within the Netherlands. If you are located outside the Netherlands you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, we may be able to ship directly to your destination.

We are sorry to hear. Please download in your account the RMA document and follow the indicated steps.  

We guarantee that at the time of shipment your product is free from defects and that it will meet the specific requirements detailed on the specific datasheet provided with the product. Should you have a technical issue with a product, please contact our customer service department.

We will consider taking the product back, subject to a percentage restocking fee on the items plus any shipping & handling charges. Products must be returned in the same packaging (as originally dispatched by Audion). Once the item is received by Audion, we will dispatch the replacement product. The department to contact is customer service. 

We store our videos on our own VIMEO account. When you click on showcases you can see our videos organized per product group.

Via our LinkedIn account you stay updated with us and you can find out about the latest trends and developments within Audion.

Via our Facebook account you can stay updated about the latest trends and developments within Audion.

On a regular basis we inform our customers via email about the last news and developments within Audion. Please send your details to our international sales department and they will take you in the loop.

You can contact our sales team via email or phone.

You can contact our customer service team via: email or phone.  

You can contact our service manager via: email or phone.  

You can contact our sales team via email or phone.